EZ-Trace enables your organization to capture the critical data needed to analyze nearly all types of IT-related problems as soon as they are experienced by the user. It is a one of a kind user driven trace and performance data recording system.
Tracefile Analysis Labs ®
EZ-Trace customers will have access to world-class network and process data analysis via Tracefile Labs which is integrated directly into EZ-Trace, providing you with the option of uploading your data directly to the Labs.
We have aimed and succeeded at producing a tool that reduces the reporting process to a simple procedure that takes the user less than 20 seconds, with no need for a phone call or email submission.
“Our initial contact with CHI Metrix came at 3 PM on Friday. By 4 PM, EZ-Trace was installed with no disruption in operation and by 5 PM, data was being uploaded to Tracefile Labs. We received our isolation report the next business day. The process and service are incredible!” P.M. – Hospital, KY
“We had fought a nagging problem for months and were considering spending over $60,000 to replace fiber optic runs to our outlying buildings. CHI Metrix was called and pinpointed the issue from EZ-Trace snapshot files the very next time it occurred. To our delight, the analysis proved our fiber optic runs were fine and we could breath a big sigh of relieve at not having to spend that money.” S.D. – Manufacturing company, GA
“We are delighted with CHI Metrix services and the EZ-Trace product. We produce specialized software for the medical industry used at several thousand clinics across the globe. EZ-Trace installs in minutes without any disruption to operations whatsoever, and no need for span ports or taps. Because of CHI Metrix, we don’t need to fly engineers to problem sites nearly as often, and can quickly prove to our clients when it is their network and not our software at the root of an issue.” D.W. – Senior Software Engineer, medical software company, CA